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White paper: Gold Quill Award-winner helps create an effortless customer experience
Gold Quill | 28 March 2019
White paper: Gold Quill Award-winner helps create an effortless customer experience
by: Terri Naude and Clint Payne

IABC_GQ_Whitepaper-coverHow do you create a customer service campaign that delivers real, meaningful and measurable results? By focusing on the specific behaviors that will make a difference to the customer experience. DStv (Digital Satellite Television) is a digital satellite TV service that is part of MultiChoice, South Africa's leading video entertainment and internet company. DStv is the top cable TV operator in the country and services more than five million subscribers. Customer experience has always been a key focus area for the business, but with increasing competition for market share, it has become more critical than ever to ensure outstanding customer service and an effortless customer experience. In this in-depth work plan from 2018 Gold Quill Award winner for customer relations, find out how a targeted communication campaign reduced customer complaints and service center call volume and enlisted the talent of employees to come up with unique, lasting solutions to customer problems. Download the white paper.


Terri Naude and Clint Payne

Clint Payne is senior manager of customer experience at MultiChoice. Terri Naude is the owner of the consultancy Logical Truth.

Podcasts
Defining the Future of Work With USC Annenberg’s Fred Cook 
24 September 2024
Defining the Future of Work With USC Annenberg’s Fred Cook
by: Fred Cook and Matt Tidwell, Ph.D., APR

In the latest PodCatalyst episode, Matt Tidwell and Fred Cook discuss how remote and hybrid work are transforming corporate culture, management dynamics, and training gaps for early career professionals.

Podcasts
In Under 10: Getting the C-Suite’s Take on Comms 
28 August 2024
In Under 10: Getting the C-Suite’s Take on Comms
by: Joe Spratt

In the latest PodCatalyst episode, Joe Spratt of McKinsey & Company discusses the future of communications, key report findings and the evolving role of communicators.

Podcasts
Overheard at World Conference 
25 July 2024
Overheard at World Conference
by: IABC Staff

At IABC's World Conference in Chicago, we captured attendees' aha moments on AI, accessibility, hiring and training future comms pros. Tune into PodCatalyst for insights from your IABC peers! 

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