The siege that took place at the U.S. Capitol on 6 January captured global attention, as the world watched a mob storm the building while members of Congress fled to safety. Though multiple investigations into this historic moment are underway, there are several immediate lessons to be learned from government officials and business leaders alike.
In an article on Forbes.com, IABC Member Edward Segal details several important crisis management lessons that business leaders can glean from this event, from adequate planning and preparation, to consistent and accurate communication, having a post-action plan and more. Learn more in his article, “Takeover Of U.S. Capitol Provides Crisis Management Lessons For Business Leaders.”